Frequently asked questions

Questions about Reunion Portal, answered.

Learn how the family reunion planning app works, what each plan includes, when registration will open, and how your family can use the portal on any device.

Browse the answers

Find what you need Five helpful topics

01
Getting startedWhat it is and when it launches
02
Planning & connectionWhat families can do together
03
Plans & pricingFree and paid options
04
Access & privacyDevices, accounts, and family space
05
Policies & account choicesSecurity, billing, and deletion

Getting started

About Reunion Portal and its launch

The basics for families learning about the portal for the first time.

What is Reunion Portal?

Reunion Portal is a private family communication and family reunion planning application. It brings messages, a shared calendar, reunion and event planning, family photos, recipes, reminders, and family connections into one online home. See the complete Reunion Portal feature overview.

Who is Reunion Portal for?

It is designed for extended families and the people who organize reunions, celebrations, schedules, updates, and shared family information. Clear layouts and familiar controls are intended to make the portal approachable across generations.

Is Reunion Portal registration open?

No. New account registration is not open yet, and no public launch date has been promised. Existing members can still sign in to the family hub.

How can I hear when Reunion Portal is ready?

Adults age 18 or older can request Reunion Portal launch updates. Your subscription starts when you submit the form; email verification is optional. The signup does not create an account, promise a launch date, or guarantee an invitation, and every message includes an unsubscribe option.

Planning & connection

What families can do together

Tools for the reunion week and the months between family gatherings.

What can my family plan in Reunion Portal?

Families can organize reunions and other gatherings with RSVPs, attendance, schedules, activities, meals, cleanup, lodging, contributions, and reminders. The family reunion planning guide explains how those pieces can come together.

Can families use Reunion Portal between reunions?

Yes. Reunion Portal is also designed for everyday family connection. Relatives can share updates, keep birthdays and celebrations on a shared calendar, exchange messages, and stay connected throughout the year.

How do relatives communicate in the family hub?

The portal includes family updates and private messaging so relatives can keep conversations in the same place as their shared plans and dates. Read more about the planned family communication tools.

What family history and memory tools are included?

Families can share photos and videos, save recipes, browse a family directory, and organize relationships in a family tree. These features keep useful family information and memories close to the people connected to them.

Plans & pricing

Choosing a family plan

Compare the Free, Family Essentials, and Family Unlimited options.

Will Reunion Portal have a free plan?

Yes. The Free plan is $0 and does not require a payment card. It includes 500 MB of personal file storage, 50 sent messages per user per month, unlimited received messages, ten reminders per user per month across all families, and one recipe per family member per month. It also includes one stored event with planning tools per user, five events without planning tools per user, and unlimited family invitations.

What is the difference between Family Essentials and Family Unlimited?

Family Essentials includes unlimited events, messages, and recipes, with 2 GB of personal file storage. It lets the subscriber organize their own and their spouse’s family lines. Family Unlimited gives its subscriber 10 GB of personal file storage and includes Essentials for 25 selected accounts, with 2 GB each. Extras cost $2 per month each; annual Unlimited subscribers may choose $20 per year each. Profiles, invitations and accounts that stay Free do not count. Storage belongs to each person and is not pooled. Either paid plan, including covered Essentials accounts, can buy multiple extra storage packs: 2 GB for $1/month or $10/year each, and 10 GB for $3/month or $30/year each. Buy and manage packs in My profile → File storage. Existing files remain available after a downgrade; additional uploads pause if the account is over its allowance.

How much do the paid plans cost?

Family Essentials is $9.99 per month or $99 per year. Family Unlimited is $14.99 per month or $149 per year. Accounts above the 25 included with Unlimited cost $2 per month each. Annual Unlimited subscribers can instead choose $20 per year each. No payment is taken when coverage is added: monthly prorations join the next renewal, and yearly additions are collected together on the next first of the month or with that month's annual renewal. Base and extras share one payment when renewals coincide. Visit Reunion Portal plans and pricing for the full comparison.

Can subscribers change plans later?

Yes. Subscribers can review available plans from the subscription area in their account. The site shows whether a change takes effect right away or is scheduled for renewal.

How do cancellation and refunds work?

Paid plans renew until canceled. A cancellation normally stops renewal and leaves paid access available through the current billing period. Refund requests are reviewed individually, and rights required by law still apply. Read the Subscription, Billing, Cancellation, and Refund Policy for details.

Access & privacy

Using your family hub with confidence

Answers about devices, accounts, family access, and help.

Does Reunion Portal work on phones and tablets?

Yes. The complete web portal is designed to work in a web browser on phones, tablets, and computers, so family members can use the same hub across screen sizes.

Are Reunion Portal iOS and Android apps available?

Native iOS and Android apps are planned for a future release and are not available yet. Families will be able to use the web portal from a mobile browser while the native apps are being developed.

Who can see a family hub?

The family hub requires a sign-in and is intended for subscribers and the relatives they bring into their family space. For details about information handling and service providers, read the Reunion Portal Privacy Notice.

Does Reunion Portal use analytics or tracking cookies?

Optional analytics on the public information website run only after you accept Analytics in Cookie preferences. Reunion Portal uses Cloudflare Web Analytics, Google Analytics, and Microsoft Clarity for public traffic, performance, general conversion events, heatmaps, and selected informational-page recordings. Analytics is excluded from the private family hub and administration site, and Clarity is also excluded from forms, login, and registration. You can reject or withdraw optional analytics at any time through .

How old must someone be to use Reunion Portal?

Hub accounts are for people age 13 and older. People under 13 cannot create or claim an account. The public launch-update form is for adults age 18 and older. More detail is available in the Children’s Privacy Notice.

Where can I read the policies or ask another question?

Read the Privacy Notice and Terms of Use, or visit the contact page. Service questions can also be sent to [email protected].

How do I report an error in Reunion Portal?

Open the quick problem report form. Signed-in members should use the Report a problem link in the family hub so the form can include a secure, short-lived account context and limited diagnostic details. You may attach up to three screenshots, and you receive a reference number after submitting.

Policies & account choices

Security, subscriptions, and your data

Clear answers about account protection and leaving the service.

How does Reunion Portal protect family information?

The hub uses protected password credentials, server-validated sessions, optional two-step verification, family memberships, per-family roles and permissions, content visibility controls, encrypted web connections, and Stripe-hosted payment handling. Read Security and Trust for the full overview.

Can I delete my Reunion Portal account and data?

Yes. A signed-in member can open Account & data deletion, verify the current password, review every affected family, and submit a request. The target is to complete a verified request within 30 days after family-ownership requirements are resolved. The Account and Data Deletion page also explains what to do if you cannot sign in.

What must a family owner do before deleting an account?

If another active owner already remains, no transfer is needed. A sole owner must transfer ownership before leaving when another family member has a sign-in account. If nobody else in the family has a sign-in account, the owner may choose to delete that family workspace with the account.

What happens to shared family content after account deletion?

Information tied only to the departing account is deleted or de-identified. When a family continues, some shared event, message, safety, or family records may remain for other members while the departing person’s direct identifiers and access are removed where reasonably possible. The public deletion page explains the limits and retention rules.

Stay in the loop

Hear when Reunion Portal is ready.

Get launch and readiness news by email while the family hub prepares to welcome new families.

Get launch updates

For adults 18+. Updates are separate from registration and do not promise a launch date or invitation.