Frequently asked questions

Questions about Reunion Portal, answered.

Learn how the family reunion planning app works, what each plan includes, when registration will open, and how your family can use the portal on any device.

Browse the answers
Find what you need Five helpful topics
  1. 01
    Getting startedWhat it is and when it launches
  2. 02
    Planning & connectionWhat families can do together
  3. 03
    Plans & pricingFree and paid options
  4. 04
    Access & privacyDevices, accounts, and family space
  5. 05
    Policies & account choicesSecurity, billing, and deletion
Getting started

About Reunion Portal and its launch

The basics for families learning about the portal for the first time.

What is Reunion Portal?

Reunion Portal is a private family communication and family reunion planning application. It brings messages, a shared calendar, reunion and event planning, family photos, recipes, reminders, and family connections into one online home. See the complete Reunion Portal feature overview.

Who is Reunion Portal for?

It is designed for extended families and the people who organize reunions, celebrations, schedules, updates, and shared family information. Clear layouts and familiar controls are intended to make the portal approachable across generations.

Is Reunion Portal registration open?

No. New account registration is not open yet, and no public launch date has been promised. Existing members can still sign in to the family hub.

How can I hear when Reunion Portal is ready?

Adults age 18 or older can request Reunion Portal launch updates. Your subscription starts when you submit the form; email verification is optional. The signup does not create an account, promise a launch date, or guarantee an invitation, and every message includes an unsubscribe option.

Planning & connection

What families can do together

Tools for the reunion week and the months between family gatherings.

What can my family plan in Reunion Portal?

Families can organize reunions and other gatherings with RSVPs, attendance, schedules, activities, meals, cleanup, lodging, contributions, and reminders. The family reunion planning guide explains how those pieces can come together.

Can families use Reunion Portal between reunions?

Yes. Reunion Portal is also designed for everyday family connection. Relatives can share updates, keep birthdays and celebrations on a shared calendar, exchange messages, and stay connected throughout the year.

How do relatives communicate in the family hub?

The portal includes family updates and private messaging so relatives can keep conversations in the same place as their shared plans and dates. Read more about the planned family communication tools.

What family history and memory tools are included?

Families can share photos and videos, save recipes, browse a family directory, and organize relationships in a family tree. These features keep useful family information and memories close to the people connected to them.

Plans & pricing

Choosing a family plan

Compare the Free, Family Essentials, and Family Unlimited options.

Will Reunion Portal have a free plan?

Yes. The Free plan is $0 and does not require a payment card. It includes the complete web portal with monthly allowances, including 25 media uploads, 200 sent messages, five reminders per family, and one recipe per family member. It also includes two stored reunion events per family, five calendar events per user, and unlimited family invitations.

What is the difference between Family Essentials and Family Unlimited?

Family Essentials gives the subscriber unlimited tools and lets that subscriber organize their own and their spouse’s family lines. Family Unlimited extends Essentials access to every family member, so each member can organize their relatives and use the tools without quantity limits.

How much do the paid plans cost?

Family Essentials is $9.99 per month or $99 per year. Family Unlimited is $14.99 per month or $149 per year. Annual plans are charged once per year when paid registration opens. Visit Reunion Portal plans and pricing for the full comparison.

Can subscribers change plans later?

Yes. Subscribers can review available plans from the subscription area in their account. The site shows whether a change takes effect right away or is scheduled for renewal.

How do cancellation and refunds work?

Paid plans renew until canceled. A cancellation normally stops renewal and leaves paid access available through the current billing period. Refund requests are reviewed individually, and rights required by law still apply. Read the Subscription, Billing, Cancellation, and Refund Policy for details.

Access & privacy

Using your family hub with confidence

Answers about devices, accounts, family access, and help.

Does Reunion Portal work on phones and tablets?

Yes. The complete web portal is designed to work in a web browser on phones, tablets, and computers, so family members can use the same hub across screen sizes.

Are Reunion Portal iOS and Android apps available?

Native iOS and Android apps are planned for a future release and are not available yet. Families will be able to use the web portal from a mobile browser while the native apps are being developed.

Who can see a family hub?

The family hub requires a sign-in and is intended for subscribers and the relatives they bring into their family space. For details about information handling and service providers, read the Reunion Portal Privacy Notice.

How old must someone be to use Reunion Portal?

Hub accounts are for people age 13 and older. People under 13 cannot create or claim an account. The public launch-update form is for adults age 18 and older. More detail is available in the Children’s Privacy Notice.

Where can I read the policies or ask another question?

Read the Privacy Notice and Terms of Use, or visit the contact page. Service questions can also be sent to [email protected].

Policies & account choices

Security, subscriptions, and your data

Clear answers about account protection and leaving the service.

How does Reunion Portal protect family information?

The hub uses protected password credentials, server-validated sessions, optional two-step verification, family memberships, per-family roles and permissions, content visibility controls, encrypted web connections, and Stripe-hosted payment handling. Read Security and Trust for the full overview.

Can I delete my Reunion Portal account and data?

Yes. A signed-in member can open Account & data deletion, verify the current password, review every affected family, and submit a request. The target is to complete a verified request within 30 days after family-ownership requirements are resolved. The Account and Data Deletion page also explains what to do if you cannot sign in.

What must a family owner do before deleting an account?

If another active owner already remains, no transfer is needed. A sole owner must transfer ownership before leaving when another family member has a sign-in account. If nobody else in the family has a sign-in account, the owner may choose to delete that family workspace with the account.

What happens to shared family content after account deletion?

Information tied only to the departing account is deleted or de-identified. When a family continues, some shared event, message, safety, or family records may remain for other members while the departing person’s direct identifiers and access are removed where reasonably possible. The public deletion page explains the limits and retention rules.

Stay in the loop

Hear when Reunion Portal is ready.

Get launch and readiness news by email while the family hub prepares to welcome new families.

Get launch updates

For adults 18+. Updates are separate from registration and do not promise a launch date or invitation.