Account and data deletion

You can request deletion of your account and personal data.

The signed-in family hub includes a deletion request with password verification, family-ownership review, request status, and cancellation while the request is still pending.

Before a request can be submitted

1. Review family ownership. If another active owner already remains, no transfer is needed.
2. Transfer ownership where required. A sole owner must transfer ownership before deleting the account when another family member has a sign-in account.
3. Choose what happens to an owner-only family. If nobody else in that family has a sign-in account, the owner may choose to delete the family workspace and its family-owned content with the account.
4. Verify the account. Enter the current password and confirm the deletion request.

These checks apply separately to every family connected to the account.

What the request covers

Fulfillment removes the ability to sign in and deletes or de-identifies account credentials, profile information, personal preferences, direct memberships, personal media, and other information tied only to that account, subject to the limits below. A family selected for deletion is removed with its family-owned workspace and content after the ownership and scope review is complete.

Shared family content

Some information is shared with other family members or forms part of their records. When a family continues, we may retain content or event records needed by that family while removing the departing person’s direct identifiers, attribution, private copies, and access where reasonably possible. A report, safety record, transaction record, or message involving another person may be retained in limited or de-identified form when needed to protect that other person’s rights, prevent abuse, resolve a dispute, or comply with law.

Subscriptions and charges

Account deletion and subscription cancellation are separate actions, but submitting a deletion request also asks Reunion Portal to stop future paid renewal. The hub attempts to schedule an active Stripe subscription to end at the close of the paid period and records when billing needs manual review. Canceling a deletion request does not automatically restart a subscription already set to end. Read the Subscription, Billing, Cancellation, and Refund Policy.

Timing and cancellation

The request page shows a target completion date. We normally complete a verified request within 30 days after all ownership requirements are resolved. Complex shared records, a legal hold, fraud or security review, or a request needed to protect another person may take longer where permitted by law. The person can cancel from the hub while the request remains pending; cancellation is unavailable after processing starts.

Information we may retain

We may retain the minimum billing, tax, transaction, consent, suppression, security, fraud-prevention, report, dispute, and deletion-audit information reasonably needed for law, accounting, security, or enforcing rights. Backup copies expire under the applicable backup cycle and are not restored to active service after deletion.

If you cannot sign in

Email [email protected] from the address associated with the account. Include only your name and the account email address. Do not send your password, authentication code, card details, private messages, or family content. We will ask only for information reasonably needed to verify the request.

Launch-update email deletion

A launch-update subscription is not a hub account. Use the unsubscribe or deletion link in a launch email, or email [email protected], to remove that subscription.

Contact

Privacy and deletion requests: [email protected]
Account and billing help: [email protected]