Reunion Portal

Updated October 18, 2026

Accessibility statement

Gem State Products LLC is committed to making the Reunion Portal public website and private family hub usable by people with disabilities, including older relatives and people who are less comfortable with technology.

Our standard

We target Web Content Accessibility Guidelines (WCAG) 2.2 Level AA as our design, engineering, and review standard. This is a continuing target and is not a claim that every page or third-party service is free of barriers.

What we work on

  • Logical headings, landmarks, labels, instructions, and meaningful link text.
  • Keyboard access, visible focus, skip links, and predictable control behavior.
  • Text contrast, target size, zoom, responsive reflow, and support for reduced motion and forced colors.
  • Alternatives for meaningful images and status messages that do not depend only on color.
  • Clear forms, understandable errors, and controls designed for touch as well as pointer input.

The public site and family hub include display preferences for text size, contrast, link styling, typeface, spacing, control size, focus visibility, and reduced motion. In the hub, Accessibility settings are available from a fixed button near the lower-right edge, above Quick Actions when that control is present. The settings are stored in the browser session. These preferences supplement the underlying page structure.

Hub menus, popups, and slide-outs use short motion intended to clarify what opened. The operating system’s reduced-motion preference and the hub’s Reduce motion setting suppress that motion. Opening or closing a control does not require waiting for an animation to finish.

Testing and known limits

We use automated checks, including the third-party axe-core engine, keyboard review, responsive testing, and manual inspection at common phone, tablet, and desktop widths. We review new forms and major flows as they change. A scan of a page’s initial state does not cover every expanded menu, dialog, permission level, validation message, or assistive-technology workflow. We track those states separately and do not treat a clean automated result as certification of the entire service.

Uploaded media, shared documents, and content supplied by family members may need descriptions, captions, or other alternatives that an automated tool cannot create reliably. Embedded or connected services such as payment and mapping tools may also have accessibility behavior controlled partly by their providers. Please report a barrier even if another part of the site appears to work.

Ask for help or report a barrier

Email [email protected] with the page or feature and a description of the problem. You may include your browser, device, or assistive technology if useful, but please do not send passwords, payment information, private family content, or other sensitive information.

Our service target is to acknowledge an accessibility report within two business days and provide a status update or a reasonable accessible alternative within five business days. More complex repairs may take longer; we will keep the person who reported the barrier informed.

Compatibility

Reunion Portal is designed for current versions of major browsers and the assistive technologies those browsers support. Updating a browser or operating system may improve compatibility and security.

Contact

Accessibility requests: [email protected]
General support: [email protected]