Effective October 20, 2026

Subscription, billing, cancellation, and refund policy

This policy explains how Reunion Portal plans are billed and what happens when a subscriber changes a plan, cancels renewal, requests a refund, or deletes an account.

Plans and prices

Reunion Portal may offer a free plan and paid monthly or annual plans. The checkout or plan-confirmation screen shows the selected plan, billing interval, price, and whether a trial or promotion applies before payment is submitted. Taxes, if required, may be added. Current public prices and allowances appear on the Pricing page.

Payment and automatic renewal

Stripe processes paid subscriptions. By starting a paid subscription, the subscriber authorizes Stripe and Gem State Products LLC to charge the selected payment method at the stated interval until renewal is canceled. Annual base subscriptions renew once per year; monthly base subscriptions renew once per month. Base plans and extras are combined on one invoice when their renewal dates coincide. The hub shows the next collection date and accumulated adjustments.

Named family coverage

Family Unlimited includes the subscriber and Essentials access for 25 other selected accounts. Each covered account above 25 is $2 USD per month, or annual Unlimited subscribers can choose $20 USD per year per extra account. Invitations, family profiles, Free accounts, and duplicate family memberships do not increase this count. A child account counts only if assigned Essentials. Each person can have one coverage sponsor.

The payer accepts a standing billing authorization before billable expansion. Only the payer or an expressly delegated coverage manager can change coverage. A manager has a payer-selected account-count limit and follows the payer’s authorized frequency and rate. Only the payer can change the billing frequency or accept billing authorization. Coverage can be assigned to an eligible existing account regardless of who sent the original invitation. Existing personal paid subscriptions are not automatically canceled.

No payment is taken when extra coverage is added. Monthly additions accrue prorated adjustments through the next monthly renewal; the base plan, renewing extras and accumulated adjustments are paid together. Annual Unlimited subscribers choosing $20/year extras accrue prorations through their annual anniversary. Additions are collected together on the following first of the month (UTC); in the annual renewal month, they join that renewal invoice. The original anniversary is preserved. Annual customers may receive an adjustment bill in months when they add extras.

The $2/month option remains available to annual subscribers. Monthly extras follow their monthly renewal and join the annual base payment when the dates coincide. Yearly extras require an active paid annual Unlimited base and separate yearly authorization; existing monthly extras never convert automatically. Changes to an earlier separate-subscription arrangement require review before replacement billing begins.

Removing coverage credits paid unused time on a future bill; credits are not automatic cash refunds. Stopping extras while an invoice is unpaid creates no automatic unused-time credit. Outstanding invoices remain payable. The review shows accumulated partial-period adjustments before tax; applicable taxes and credits appear on the invoice. Discounts apply only as disclosed for the account. Payment reminders, successful-payment notices and failed or action-required payment notices are sent to the payer's account email address.

Changing extra-account billing frequency requires two reviews: stop the existing extras with any paid-unused-time credit, then review and confirm the new billing. No replacement charge starts automatically. If the base changes to monthly, annual extras end and replacement billing requires a fresh payer review. Trials include up to 25 selected accounts and do not enroll in paid extras. Existing ordinary subscribers retain their previously included accounts until they choose the new coverage arrangement. Protected lifetime and complimentary terms are preserved. No retrospective extra-account charges are created.

New deferred extras have seven days of grace after their scheduled collection. Previously paid extra places retain their verified paid period; included places and independently valid personal plans remain available. Accounts that leave the shared family, are deactivated, or gain their own paid plan are released without increasing the payer's bill. Canceling or downgrading Unlimited stops associated extra-account billing no later than the base entitlement ends. Existing content is retained when coverage ends, subject to the ordinary retention policy.

Family owner and sponsor responsibility

The account shown as the subscription owner or sponsor manages the payment method, plan, renewal, and cancellation. Transferring family ownership can also change who is expected to manage billing. Family members should resolve ownership and sponsorship before an owner leaves or deletes an account.

Changing a plan

The hub shows the effective timing before a subscriber confirms a plan change. An upgrade may take effect immediately and Stripe may calculate a prorated charge or credit. A downgrade is normally scheduled for the end of the current paid period so the existing plan remains available until then. A billing-interval change may also be scheduled for renewal.

Canceling renewal

A subscriber can cancel from the hub’s billing controls. Cancellation normally stops automatic renewal at the end of the current paid period. Access to paid features continues through that period unless the service states otherwise for a specific case. Canceling a subscription does not by itself delete the account or family content.

Account deletion

Submitting an account-deletion request also asks Reunion Portal to stop future paid renewal. If a Stripe subscription is active, the hub attempts to schedule cancellation at the end of the current period and records whether billing needs manual review. Canceling the deletion request does not automatically restart a subscription that was already set to end; the subscriber must review billing and choose to keep the subscription.

Optional storage packs

Family Essentials and Family Unlimited accounts can add multiple 2 GB packs at $1 per month or $10 per year each, and multiple 10 GB packs at $3 per month or $30 per year each, plus applicable tax. Storage is personal and does not pool across a family. An account receiving covered Essentials access pays for its own storage purchases; these purchases do not charge its Unlimited sponsor.

Storage added to an existing personal paid plan follows that plan's billing frequency and joins its invoice. Prorated additions are deferred to the collection date shown before confirmation. Monthly additions join the next monthly payment; annual additions are collected together on the next first of the month, or with an existing scheduled monthly payment or annual renewal when combined. A covered account without its own plan bill starts a separate storage subscription with the payment approved in Stripe Checkout; later changes use the displayed deferred collection date. Annual storage renews yearly.

You can reduce storage packs or stop their renewal in File storage. Reductions to an existing combined bill create a future credit for paid unused time; stopping a separate storage subscription retains its paid capacity until the paid period ends. Unpaid invoices remain due. Loss of Essentials or Unlimited eligibility stops a separate storage subscription from renewing; already-paid storage remains available through its paid period. We retain existing files after an allowance reduction and pause additional uploads while usage exceeds the allowance.

Failed payments

If a payment fails, the subscription may become past due and paid features may be limited after any provider retry or grace process. The subscriber should update the payment method in the hub. We do not ask for a complete card number by email.

Refunds

Canceling renewal does not automatically refund the current billing period, and unused time is not routinely refunded or converted to cash. Contact [email protected] promptly if you believe a charge was duplicated, unauthorized, caused by a service error, or otherwise merits review. We will evaluate the transaction, account history, service use, and applicable law. This policy does not limit refund or cancellation rights that cannot legally be waived.

Price or policy changes

We may change plans, allowances, prices, or this policy. A price change affecting an existing recurring subscription will receive advance notice when required and will apply no earlier than a future renewal. Continued use after the effective date is subject to the updated terms.

One-time family fund contributions

A family fund contribution does not buy a Reunion Portal subscription. Family Funds provides a shared record for one-time contributions and expenses. An organizer supplies a Venmo profile link, the member pays through Venmo, and an authorized adult organizer checks the receipt before confirming the member's report. Reunion Portal does not charge the contribution, receive or hold the money, verify the linked account's ownership, or arrange recurring fund payments. Venmo controls its own payment availability and fees.

A recorded fund balance is based on confirmed reports and recorded expenses; it is not an available bank or Venmo balance. Contact the receiving organizer about a mistaken payment, a return of money, or a correction to the record, and use Venmo's support procedures where appropriate. Editing a record, canceling a platform subscription, or requesting account deletion does not reverse a payment. Adults age 18 or older need the relevant permissions to report or manage fund activity.

Contact

Billing questions: [email protected]
Account deletion: Account and Data Deletion